Frequently Asked Questions

Tera Moving Services has been proudly serving our clients for 2 years. While our company might seem relatively new, our team brings over 5 years of extensive moving experience to the table. This blend of fresh business perspective, coupled with our team's seasoned expertise, ensures that we offer innovative and reliable moving solutions. We've spent these years honing our skills and understanding of the moving industry, allowing us to provide exceptional service that meets and exceeds our clients' expectations.

Yes, absolutely! Tera Moving Services takes the safety and security of your belongings very seriously. We are fully insured and bonded, providing you with the peace of mind that your property is protected throughout the moving process. This means that in the unlikely event of any unforeseen circumstances, your items are covered. Our commitment to ensuring the highest standards of safety and reliability is just one of the ways we strive to deliver superior moving experiences.

At Tera Moving Services, we strive to keep our pricing structure simple and transparent. For local moves, our pricing is calculated on an hourly basis. This approach ensures that you pay only for the time we actually spend on your move, providing a cost-effective and fair solution. For long-distance moves, we offer a flat rate pricing system. This flat rate is determined after a thorough assessment of your moving needs, ensuring that you receive a comprehensive and all-inclusive price with no hidden costs. Whether it's a local or a long-distance move, our goal is to provide you with clear, straightforward pricing that reflects our commitment to exceptional service and value.

To ensure the smoothest and most efficient moving experience, we recommend booking your move with Tera Moving Services at least one week in advance. This ideal booking window allows us ample time for proper planning and coordination, ensuring that all your specific needs are met. By scheduling your move a week or more ahead, you enable us to allocate the best resources and personnel for your move. Our goal is to provide a stress-free moving experience, and early booking is a key step in achieving this. Of course, we understand that sometimes last-minute moves are necessary, and we will always do our best to accommodate your needs even in these situations.

At Tera Moving Services, we pride ourselves on transparency and honesty in our pricing. We guarantee that there are absolutely no hidden fees when you choose our services. The quote we provide after assessing your moving needs is comprehensive and includes all potential costs. We believe in clear communication and will discuss all charges upfront, so you can have peace of mind knowing there will be no unexpected expenses on moving day. Our commitment is to provide exceptional service at fair and straightforward prices.

Securing your move with Tera Moving Services is a straightforward process. For local moves, we require a deposit equivalent to the two-hour minimum charge at the time of booking. This deposit is fully refundable if you cancel or reschedule your move up to 48 hours before the scheduled date, providing flexibility and peace of mind. For long-distance moves, we require a deposit of 15% of the total quoted price. This deposit secures your moving date and allows us to begin the detailed planning and resource allocation needed for a successful long-distance relocation. Our booking process is designed to be as customer-friendly and transparent as possible, ensuring your move is locked in with confidence and ease.